The policy here at Maple Airbrush Supplies is to ship orders the next business day, it is not uncommon (but not guaranteed) for orders placed before 1:00 pm (MST) to be en-route by 5:00 pm. If our customers see fit to offer us their business then we see fit to offer the service they deserve. Accept nothing less.
*Special Requests: subject to market rates.
Because of distance or remoteness Maple Airbrush Supplies cannot guarantee flat rate shipping to all our customers, however, we will work with you to obtain the fastest and most economical shipping rates available.
Winter Shipping: Although Maple packs all orders with winter weather in mind. Maple can not guarantee that your paint will not freeze. All paint orders are shipped at the purchasers own risk, we have provided more shipping options, on check-out, to expedite any paint orders. - No refunds or replacements will be considered. - Consider adding signature required: click here
If the shipper pays the claim we will reimburse you for the full amount of the claim.
Please request "signature required" when ordering. There is an additional fee of $2.00 or that service, you can add it to your cart - Click Here
Damaged Shipment: Thankfully this does not happen very often, however, if you receive your order and suspect that by the condition of the box or something is damaged/broken. You need to contact Maple within 3 days of receiving the shipment .
International Shipping: If you choose "International Small Packet Shipping" which is usually the least expensive way to ship your order, there is no tracking available. Depending on your location, it can take 3+ weeks to receive your item or longer. Maple has no control over this and bears no responsibly for refunding. Maple will work with you and make every effort to make claims through the carrier and will refund if a carrier refund is made, however no claims will be processed until 45 days after the order has shipped.
Duty/Taxes: Depending on the policies of your country's customs department, you may be charged import duty and VAT (value added tax) on your exchange shipment. We note on all customs paperwork that the package contains exchange merchandise and any applicable duty and taxes were already paid on your original order; however, it is ultimately up to each country's customs department to determine if the shipment will be subject to duty and taxes again