Need to return something?
so long as it's within 15 days from the date of delivery, un-opened and not used we'll refund you* or give you a store credit if you prefer, but no returns are accepted on the following:
All sales are final on the above items, no exceptions.
And of course, if we made a mistake (accidents happen!) and something arrives broken, mixed up, or just plain wrong, return shipping is on us, we will make it right!
*Returning/Cancellation Orders: You must have authorization), call Donna 780 909 2143 before shipping your item back.
Please Allow 30 Days for us to Receive and Process Your Return. We'll credit or refund the value of the item and any taxes you were charged (excluding delivery charges).
To assure fast, accurate processing of your return, be sure to make a copy of your original order that came with the merchandise and enclose it with the returned merchandise. Use the original packaging if possible and remove or cover the original shipping label. Seal the package securely with tape, not string.
Returned items: You should consider returning your items using Canada Post tracked packet to guarantee delivery, any items sent regular mail and not received by Maple will not be refunded. - no exceptions
Credit Balance: Customer agrees that any credit balances issued will be applied within one (1) year of its issuance. IF NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING WILL BE SUBJECT TO CANCELLATION, AND MAPLE AIRBRUSH SUPPLIES SHALL HAVE NO FURTHER LIABILITY.
NON-PAYMENT for shipping: If you choose "IN STORE PICK-UP" in error - or you are not able to pick up your order and require shipping: you will receive and additional invoice for the flat rate shipping. Your order will be "on-hold" until the shipping invoice is paid for.
ORDER CANCELLATION: Any order cancellation must be approved by Maple Airbrush Supplies and is subject to a 15% percent restocking fee on the TOTAL of the order and is subject other fees charges that Maple may be charged by merchant card services for the initial payment and order.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org