REFUND/CANCELLATIONS/CHANGES/COMBINING ORDERS (shipping refund) EFFECTIVE FEBRUARY 1, 2020:
Due to changes to the PAYPAL Merchant Fees Policy and CREDIT/DEBIT Card Merchant fee policies: Any refunds/cancelations of any kind are now subject to minimum 5%* cancellation/refund fee. *Subject to higher fees depends on the type of credit card that you have "Black Cards/American Express/Points Cards of any kind are subject to a HIGHER percentage than stated.
We will deduct this fee from any and all refunds/cancellations going forward.
This INCLUDES multiple orders placed same day and requests for the orders to be combined and shipping shipping refunded.
All returns must be authorized, please contact Maple @ (780) 760-7733. Returns may be accepted within 15 days of purchase (date as it appears on your invoice), Shipping is non-refundable.
PayPal refunds are subject to additional fees as determined by PayPal. All returns are subject to inspection, prior to any refunds being issued.
Order Cancellation: CALL US IMMEDIATELY DO NOT E-MAIL US
RETURNS: You must have authorization - call (780) 760-7733 (MST) before shipping your item back.
The following time/deadlines as outlined are non-negotiable:
Please Allow 30 Days for us to Receive and Process Your Return, we will credit or refund less any fees as outlined - Shipping charges are not refundable.
Credit Balance: Customer agrees that any credit balances issued will be applied within one (1) year of its issuance. IF NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING WILL BE SUBJECT TO CANCELLATION, AND MAPLE AIRBRUSH SUPPLIES SHALL HAVE NO FURTHER LIABILITY.
Non-Payment for shipping: If you choose "IN STORE PICK-UP" in error - or you are not able to pick up your order and require shipping: you will be invoiced for the shipping. Your order will be "on-hold" to a maximum of 5 days, at which time you will be refunded as per the above policy.
Non-deliverable/ un-claimed /Refused: in the event that an order is returned to Maple
Special Considerations can me made upon further discussion with Maple Airbrush Supplies
Faulty products - Please refer to the Warrenty Policy