Returns/Refunds

Returns/Cancelations are subject to a 10% fee. This will be deducted from the refund. 

This INCLUDES multiple orders placed same day and requests for the orders to be combined and shipping shipping refunded.

Navidium Shipping Protection is NON-Refundable

All returns must be authorized, please contact Maple @ (780) 760-7733. Returns may be accepted within 15 days of purchase (date as it appears on your invoice), Shipping is non-refundable.

PayPal refunds are subject to additional fees as determined by PayPal.  All returns are subject to inspection, prior to any refunds being issued.

  • Returns are subject to a 10% re-stocking fee
  • No returns accepted on:
    • Books
    • DVD/VHS video
    • Paint
    • Additives/Reducers
    • Custom/Special orders
    • Gift Cards - no cash value
    • all Sale/Clearance items
    • Opened/un-sealed packaging

Order Cancellation: We may not be able to accommodate the request if your order has been picked/packed and a shipping label has been processed. 

RETURNS: You must have authorization -  call  (780) 760-7733 (MST) before shipping your item back. 

The following time/deadlines as outlined:

  • Damaged goods: please contact us within 3 (three) working days of receiving the damaged item - Please refer to the  shipping policy
  • Incorrect/missing items: must be reported within 3 (three) working days of receiving the incorrect item – no exceptions
  • Unwanted orders/ordered in error: within 3 (three) days of purchase:
    • The items must be in the original packaging – in re-sellable condition - Please refer to the excluded list for returns
    • All cancellations/returns are subject to a 20% re-stocking fee
    • The customer is responsible for return shipping
    • Package the items well, Maple is not responsible for items damaged in transit to Maple, However, we will work with you for the best possible outcome.
    • No COD's will be accepted
    • Frozen Paint: please refer to the shipping policy.

Please Allow 30 Days for us to Receive and Process Your Return, we will credit or refund less any fees as outlined - Shipping charges are not refundable.

Credit Balance: Customer agrees that any credit balances issued will be applied within one (1) year of its issuance. IF NOT APPLIED OR REQUESTED WITHIN ONE (1) YEAR, ANY BALANCE REMAINING WILL BE SUBJECT TO CANCELLATION, AND MAPLE AIRBRUSH SUPPLIES SHALL HAVE NO FURTHER LIABILITY.

Non-Payment for shipping: If you choose "IN STORE PICK-UP" in error - or you are not able to pick up your order and require shipping: you will be invoiced for the shipping. Your order will be "on-hold" to a maximum of 3 days, at which time you will be refunded as per the above policy. 

Non-deliverable/ un-claimed /Refused: in the event that an order is returned to Maple 

  • Orders requested to be re-sent: Charges for the return postage and calculated shipping rates apply, the order will be re-shipped once the balance is paid.
  • You are responsible for charges as applied by CANADA POST for un-deliverable/un-claimed/refused orders.  This fee will be deducted from any applicable refunds. Postage is NON-Refundable 
  • If the package was refused: Maple will deduct the return postage as charged by Canada Post including the 20% re-stocking fee any and all postage fees are non-refundable
  • DO NOT open a PayPal/Credit Card claim this will delay the process 90 - 120 days or longer, once the dispute is settled additional fees may apply 
  • If the error is Maples, we will make it right! 

Special Considerations can me made upon further discussion with Maple Airbrush Supplies

Faulty products - Please refer to the Warrenty Policy 

Airbrush Service

Maple Airbrush Supplies is your trusted destination for factory-authorized airbrush diagnostics and servicing. Our expert team is dedicated to maximizing the performance and lifespan of your equipment. When you entrust your airbrush to us for diagnostics and servicing, you can rest assured that it will undergo a meticulous service and testing.

Warranty: Please contact the manufacturer of your airbrush for warranty service if you feel your airbrush is defective.

Please contact us prior to sending in your airbrush, we can often diagnose your issues over the phone. This can save you down-time and service fees

Sending in Your Airbrush:

  • Contact us prior to sending in your airbrush - Please use the contact form at the bottom of this page.
  • Include your contact information with the airbrush make note of the issues you’re having with the airbrush.
  • Take Pictures of your airbrush prior to sending them in, for your own personal records.
  • Assemble your airbrush and package it well, ensuring that it is well secured and does not rattle.
  • Maple is not responsible for damaged/lost airbrushes in transit to our store.
  • Make note of your tracking number.
  • Please do not send in:
    • Lids
    • Quick-Connects
    • After Market Accessories
    • Compressors or hoses
    • If you have replacement parts please send those in with the airbrush *see additional service fees

Airbrushes sent in without proper identification inside the box will not be worked on until ownership is established - Airbrush Abandonment policy will apply

Procedure:

  • When we receive your airbrush we will take pictures/video of the box and the airbrushes for our own documentation
  • We note any damages to the finish (plier marks/scratches/damage)

We will notify you via e-mail or phone-call that we have received your airbrushes.

Communication: When working on your airbrush we prefer to communicate through e-mail, and will require a written response from you for any replacement parts that may be needed.

  • Replacement Parts (if any) must be authorized by you

Time Lines: Although we do try to return your airbrush within a time-line of 5 - 7 days, this can change based on how many airbrushes we currently have on our work-bench

We will try to work with you if you need the airbrush returned with-in a specific time frame. Jump the line fees may apply

Service Charges - All prices noted do not include replacement parts, provincial taxes, or shipping costs

Prior to Shipping: Please ensure you've cleaned your airbrushes to the best of your ability prior to shipping them in. Excessive amounts of paint, dirt, 'bags' of airbrush parts, or other undisclosed relevant information may incur additional charges.

    Standard Service Fees  Minimum Fees
    Airbrush Assessment Clean & Service $25.00 each
    Micron Assessment Clean & Service $35.00 each
    Trigger-Style Assessment Clean & Service $35.00 each

     

    Additional Service Fees Additional Minimum Fees
    Multiple Disassembled Airbrushes $10.00/each
    Excessive Paint Build Up $15.00/hr
    Excessive Paint Build Up - Micron $20.00/hr
    * included replacement parts $5.00 per brush

     Please note additional fees may apply - We will contact you in these rare cases If you have multiple airbrushes in need of service, please contact us and we will try to work with you pending the condition of the brushes for bulk discounts/fees

    Airbrush Abandonment/No-Payment/Unclaimed Airbrushes Airbrushes left with Maple longer than X days after the service has been completed:

    • 15 days: will incur $5/week storage fee
    • 60 days: your airbrush will marked as "abandoned" and will become property of Maple Airbrush Supplies

    Airbrushes sent in without documentation/unable to contact you: 30 days: your airbrush will be marked as "abandoned" and become property of Maple Airbrush Supplies.

    If you are unable to collect your airbrush following the completion of services, please contact us ASAP so we can arrange long-term storage until you are able to have your airbrush picked up.

    We are happy to work with you!

    Irreparable Airbrushes/Self-Abandonment 

    Although incredibly rare, on occasion your airbrush is "deemed" non-repairable and you choose to abandon the airbrush, no fees will apply.

    • If you choose to abandon your airbrush we will require an e-mail sent confirming your choice.
    • If you choose to have the airbrush returned a $10.00 cleaning fee/assessment will be applied plus return shipping.

    Photo Release: All airbrushes will be photographed. These images, with no personal information to you the client, may be used as teaching opportunities or examples during lessons.