Premier Shipping Protection

NON-REFUNDABLE

Premier Shipping Protection covers you in the event that your package is lost or damaged

Lost: Your tracking has not been marked delivered and has not updated for 5 business days.

• We will contact the Carrier open a track/trace service ticket please be patient!  This could take some time, once they have deemed the package lost we will ship you a new order! If the package has been marked as "Delivered" but you did not receive it please see below "Porch Pirates" 
• Your order is delivered, however the items are damaged beyond "cosmetic" ie: bent/broken bottle. Paint spill more than a few drops.
• Photos of the exterior of the package and the contents of the package are REQUIRED. Take LOTS of photos and e-mail us at info@mapleairbrush.com

What we do not cover

• opted out of the "Premier Shipping Protection"
• Premier Shipping Protection does NOT apply to frozen paint, please refer to our winter shipping policy.
• incorrect addresses
• claims reported beyond the stated time limits
• delays in transit (late delivery) - weather/peak shipping times
• Damage claims with no pictures or pictures that are blurry/poor quality.
• Not replying to requests from Maple for pictures or more information
• Marked as Delivered but not delivered/Porch Pirates/Theft