Premier Shipping Protection
NON-REFUNDABLE
Premier Shipping Protection offers coverage in the event that your package is lost or damaged.
Lost Package:
If your tracking status hasn't updated for 3 business days and the package is not marked as delivered, we will contact the carrier and open a track/trace ticket. Please be patient, as this process may take time. Once the carrier confirms the package is lost, we will ship you a replacement. If the tracking shows "Delivered" but you did not receive the package, please refer to the section below on "Porch Pirates."
Damaged Items:
If your order is delivered with damage beyond minor cosmetic issues (e.g., a bent or broken bottle, small paint spills etc), you must provide photos of the package's exterior and its contents. Take multiple, clear photos and email them to us at info@mapleairbrush.com.
What is NOT covered:
- Opting out of Premier Shipping Protection - You shipment is only covered up to $100.00 and no other claims can be made.
- Frozen paint (refer to our winter shipping policy).
- Incorrect shipping addresses.
- Claims submitted after the stated time limits.
- Transit delays (weather; labour disruptions etc)
- Damage claims without proper, clear photos.
- Not responding to the couriers requests/inquiry
- Failure to respond to requests for additional information or photos.
- Packages marked as "Delivered" but not received (Porch Pirates/Theft).