Updated: September 4 2023
We are asking you to read the following and help us out a bit, how can you do this? Follow our policy and recommendations list below. Here at Maple we do everything possible to insulate your paint. - This does NOT imply any guarantees
We have successfully shipped paint for years durning winter months
Winter Shipping: Water-based products most likely will not survive a Freeze/Thaw cycle. Maple takes every possible precaution to ensure that your items are packed and wrapped for winter shipping.
Recommendation:
- DO NOT CHOOSE CANADA POST WHEN PURCHASING PAINT - Unless your using Priority Overnight
- UPS - Overnight only! Choose UPS Express
- Purchase a heat pack
- Order your paint Saturday - Tuesday
- Check warnings and Consider Peak Season Shipping Delays December 15 - January 10
- Consider Holidays and non-delivery days
- Monday October 9, 2023 - Thanksgiving
- Monday December 25, 2023 - Christmas
- Tuesday December 26, 2023 - Boxing Day
- Monday January 1, 2024 New Year Day
We have:
- Warnings and links to our winter shipping policy
- On occasion we will post winter advisories AND hold paint orders
- We check the weather BUT we are not weather experts and can NOT predict temperatures
- We use insulated pouches when a heat pack is ordered
- We ASK that you purchase a 96 hour heat pack
- We implemented a CHECK BOX that you MUST check off to proceed through the check-out.
- We have text and links on Collections
- Warnings and suggestions on the order confirmation
- Full Shipping Policy click here
Premier Shipping Protection does not apply to frozen paint
Order cancelations are subject to our cancelation policy
- Maple will not be held responsible for spoiled paint, no refunds or replacements will be considered
- Any cancellations or refund requests are subject to our refund policy
Premier Shipping Protection does NOT apply to frozen paint see this policy here
We understand UPS Express shipping methods are more expensive unfortunately, this is what we have to work with at this time .
Un-thawing frozen paint (no guarantee this will work:) remove lid using long (clean) stick stir/break-up the frozen paint making sure you get all the way to the bottom of the bottle. Replace lid, do not "heat" paint let it un-thaw naturally, it's best to put the frozen bottles on a paper towel or on a surface that paint will not affect/ruin. (as paint un-thaws it may push out of the bottle using the stick break stir it up a few times)
ORDER AT YOUR OWN RISK