Winter Shipping Policy

Updated: November 2023

We are asking you to read the following and help us out a bit, how can you do this? Follow our policy and recommendations list below. Here at Maple we do everything possible to insulate your paint. - This does NOT imply any guarantees 

We have successfully shipped paint for years during winter months.

Winter Shipping: Water-based products most likely will not survive a Freeze/Thaw cycle.  Maple takes every possible precaution to ensure that your items are packed and wrapped for winter shipping.

Some Pigments are more susceptible to freezing then others - example Yellows, Oranges, Metallics, Pearls and other special effects paint.

Shipping estimates are business days only!  They do not include weekends and non-delivery days.

Recommendation: 

  1. DO NOT CHOOSE CANADA POST WHEN PURCHASING PAINT - Unless your using Priority Overnight
  2. UPS - Overnight only! Choose UPS Express Early
  3. Purchase a heat pack
  4. Order your paint Saturday - Tuesday
  5. Check warnings and Consider Peak Season Shipping Delays December 1 - January 10
  6. Consider Holidays and non-delivery days 

We have: 

  • Warnings and links to our winter shipping policy
  • On occasion we will post winter advisories AND hold paint orders
  • We check the weather BUT we are not weather experts and can NOT predict temperatures
  • We use insulated pouches when a heat pack is ordered
  • We ASK that you purchase a 96 hour heat pack
  • We have text and links on Collections
  • Warnings and suggestions on the order confirmation

- Full Shipping Policy click here

Premier Shipping Protection does not apply to frozen paint

Order cancelations are subject to our cancelation policy 

- Maple will not be held responsible for spoiled paint, no refunds or replacements will be considered

- Any cancellations or refund requests are subject to our refund policy

Premier Shipping Protection does NOT apply to frozen paint see this policy here

We understand UPS Express shipping methods are more expensive unfortunately, this is what we have to work with at this time .

Un-thawing frozen paint (no guarantee this will work:) remove lid using long (clean) stick stir/break-up the frozen paint making sure you get all the way to the bottom of the bottle. Replace lid, do not "heat" paint let it un-thaw naturally, it's best to put the frozen bottles on a paper towel or on a surface that paint will not affect/ruin. (as paint un-thaws it may push out of the bottle using the stick break stir it up a few times) 

ORDER AT YOUR OWN RISK