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WINTER SHIPPING

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Winter Shipping Policy

We are experiencing long delivery delays, with Canada Post Expedited and Xpresspost at this time. - Consider FedEx or Canada Post Priority as an alternative on check-out.

WINTER SHIPPING POLICY: Water-based products may not survive a Freeze/Thaw cycle.  Maple takes every possible precaution to ensure that your items are packed and wrapped for winter shipping.

- Maple will not be held responsible for spoiled paint, no refunds or replacements will be considered - no exceptions. - 

- Any cancellations or refund requests are subject to our refund policy

Recommendation FedEx 2 DAY or FedEx Overnight DO NOT CHOOSE CANADA POST AT THIS TIME

Here at Maple we care, we are trying to work with the weather the best way we can. We have purchased extra packing that we don't normally use however if this mean that you get your paint in good condition it was worth it.

Now it's time for you to help us out a bit to get the paint to you in usable condition.

I understand FEDEX shipping methods are more expensiveunfortunately this is what we have to work with at this time .

Go to fedex.com  through this link and change your delivery options - this way the package is NOT left at your door to freeze while your aways - and Porch Pirates will NOT get your package!

Shipping companies are increasing safety measures at their facilities which can slow sorting.  All carriers have suspended their guaranteed delivery time frame .

Un-thawing frozen paint: remove lid using long (clean) stick stir/break-up the frozen paint making sure you get all the way to the bottom of the bottle. Replace lid, do not "heat" paint let it un-thaw naturally,  it's best to put the frozen bottles on a paper towel or on a surface that paint will not affect/ruin. (as paint un-thaws it may push out of the bottle using the stick break stir it up a few times) You can add 4011 reducer back into your paint if it is thickened in transite.

You may be able to save your paint, once it has un-thawed it may be "thicker" then normal.  Add the appropriate thinner to the paint bottle and shake well. 

Consider choosing on checkout

  • FEDEX Standard Overnight
  • Canada Post Priority

You must notify Maple of any concerns with-in 3 days of receiving the order. - no exceptions. 

Go to fedex.com  through this link and change your delivery options - this way the package is NOT left at your door to freeze while your aways - and Porch Pirates will NOT get your package!

Go to canadapost.com through this link and change your delivery options! This way you can request the package HELD at your local pick-up point 

 

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