Winter Shipping Policy

Updated: October 2022 - 

We are asking your to read the following and help us out a bit,  how can you do this? Follow our policy recommendations list below.

- Full Shipping Policy click here

Premier Shipping Protection does not apply to frozen paint

Order cancelations are subject to our cancelation policy 

Winter Shipping: Water-based products most likely will not survive a Freeze/Thaw cycle.  Maple takes every possible precaution to ensure that your items are packed and wrapped for winter shipping.

- Maple will not be held responsible for spoiled paint, no refunds or replacements will be considered - no exceptions. - 

- Any cancellations or refund requests are subject to our refund policy

Recommendation: 

  1. FedEx 2 DAY or FedEx Overnight - DO NOT CHOOSE CANADA POST WHEN PURCHASING PAINT - 
  2. Go to fedex.com  through this link and change your delivery options - this way the package is NOT left at your door to freeze while your aways - and Porch Pirates will NOT get your package! 
  3. Purchase a heat pack
  4. Order your paint Saturday - Monday 

Premier Shipping Protection does NOT apply to frozen paint see this policy here

We understand FEDEX shipping methods are more expensive unfortunately, this is what we have to work with at this time .

Un-thawing frozen paint (no guarantee this will work:) remove lid using long (clean) stick stir/break-up the frozen paint making sure you get all the way to the bottom of the bottle. Replace lid, do not "heat" paint let it un-thaw naturally,  it's best to put the frozen bottles on a paper towel or on a surface that paint will not affect/ruin. (as paint un-thaws it may push out of the bottle using the stick break stir it up a few times) 

    You must notify Maple of any concerns with-in 3 days of receiving the order. - no exceptions.

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