Winter Shipping Policy

Updated: October 10, 2024

At Maple, we do our best to protect your paint during winter shipping, but we cannot guarantee it will survive freezing. Please follow our policy and recommendations to help us ensure the safe delivery of your products.

Enhance the security of your deliveries, consider signing up for Canada Post's free FlexDelivery service. 

FedEx also offers a free service to manage your deliveries. Once you've received tracking information, you can make changes to your delivery schedule on the day of shipment: FedEx Manage My Deliveries.

Winter Shipping Information:

• Water-based products may not survive a freeze/thaw cycle.
• We take precautions by insulating and wrapping products, but some pigments, like yellows, oranges, metallics, pearls, and other special effects paints, are more susceptible to freezing.

Shipping Guidelines:

Shipping estimates refer to business days only, excluding weekends and holidays.

Recommendations:

• Avoid Canada Post unless using Priority Overnight.
• For FedEx, choose Overnight Shipping.
• Add a 96-hour heat pack to your order.
• Place orders between Saturday and Tuesday.
• Be aware of potential delays during peak season (Dec 1 - Jan 10) and holidays.

Our Efforts:

• We post winter advisories and may hold paint orders during extreme conditions.
• We offer insulated pouches when a heat pack is ordered.
• We include warnings and links to our winter shipping policy at checkout and in order confirmations.

Important Notes:

• Premier Shipping Protection does not cover frozen paint.
• Orders canceled are subject to our cancellation policy.
• Maple is not responsible for spoiled paint due to freezing—no refunds or replacements will be issued.