Updated: December 11, 2022
We are asking you to read the following and help us out a bit, how can you do this? Follow our policy and recommendations list below. Here at Maple we do everything possible to insulate your paint. - This does NOT imply any guarantees
We have successfully shipped paint for years durning winter months
Winter Shipping: Water-based products most likely will not survive a Freeze/Thaw cycle. Maple takes every possible precaution to ensure that your items are packed and wrapped for winter shipping.
Recommendation:
We have:
- Full Shipping Policy click here
Premier Shipping Protection does not apply to frozen paint
Order cancelations are subject to our cancelation policy
- Maple will not be held responsible for spoiled paint, no refunds or replacements will be considered
- Any cancellations or refund requests are subject to our refund policy
Premier Shipping Protection does NOT apply to frozen paint see this policy here
We understand FEDEX shipping methods are more expensive unfortunately, this is what we have to work with at this time .
Un-thawing frozen paint (no guarantee this will work:) remove lid using long (clean) stick stir/break-up the frozen paint making sure you get all the way to the bottom of the bottle. Replace lid, do not "heat" paint let it un-thaw naturally, it's best to put the frozen bottles on a paper towel or on a surface that paint will not affect/ruin. (as paint un-thaws it may push out of the bottle using the stick break stir it up a few times)
ORDER AT YOUR OWN RISK