Shipping policy

Updated: December 15, 2023

The policy here at Maple is to ship orders within 48 hours. However it's not un-common for your order to ship same day business day.

Maple Airbrush Supplies reserves the right to modify or update this policy at any time without prior notice. Any changes made will be effective immediately upon publication.

There are no on-time guaranteed delivery times - no refunds for late/delayed shipping.

Estimated Delivery Times are business days only Monday - Friday excluding holidays and delivery days

Winter Shipping Policy SHIPPING POLICY - click here:  

Premier Shipping Protection: Click Here  

  • does NOT apply to frozen paint, please refer to our winter shipping policy.
  • does NOT apply to scanned as Delivered 

Non-delivery: All shipping labels are printed exactly as entered in by the customer on check-out. Customers bears responsibility for all fees assessed by the carrier and return shipping fees incurred for invalid mailing addresses, including calculated real time shipping rates to re-address and re-ship the order.

REFUND/CANCELATIONS/CHANGES/ORDER ADDITIONS:

Refunds/Cancelations/changes of any kind are subject to a 20% plus Merchant Account fees. We deduct this fee from all refunds.

Premier shipping protection is non-refundable 

Fraud Prevention in effect: We reserve the right to refuse ANY orders/payments 

 *Special Requests/Special Order: subject to market rates.

  • Maple will ship your preferred  carrier using your account however please note the there is a $5.00 administrative fee for this service.

Because of distance or remoteness Maple Airbrush Supplies cannot guarantee calculated shipping rates: to all our customers, however, we will work with you to obtain the fastest and most economical shipping rates available. 

Shipping Restrictions: No shipping on Provincial Statutory holidays (Alberta, Canada)see: http://www.statutoryholidays.com/alberta.php  Holidays in other Provinces/Countries can delay your order by a few days.

Solvent/Dangerous Goods Canada post Ground ONLY - Dangerous goods:

Non-delivery: All shipping labels are printed exactly as provided by customer. Customer bears responsibility for fees/damages incurred for invalid mailing addresses.

  • We will contact the Carrier and open a track/trace service ticket please be patient!  This could take some time, once they have deemed the package lost - Canada Post Maximum insurance is $100.00 - We will try to work with you. 
  • You will be contacted by Canada Post - if you choose not to co-operate or reply to the carrier, (they will send me an e-mail that you were not responding to them) - your order will not be replaced or refunded.
  • If you have opted in the Premier Shipping we will ship you a new order!

Package Marked as delivered - but not received.  - PORCH PIRATE THEFT IS NOT COVERED. To combat Porch Pirate theft sign up for the FREE alternative delivery with Canada Post or UPS

  • Tracking indicates it was delivered but you didn't receive it.  Notify us immediately.  We will contact the appropriate carrier and open a service ticket - again, please be patient it takes a time to submit these claims (30-45 days). Thankfully we have been able to recover the orders in a timely manner. The carrier may prematurely mark it as delivered and retry a re-deliver in 1-2 business days, or it turns up in a secure location at your property or it may be at your neighbour's. Please be sure to check with immediate neighbours before opening a claim. 
  • Canada Post does not take pictures of the package at community mailboxes

UPS: Please check your tracking for a picture of the delivered package, the picture will indicate where the package was left.

Stolen/Porch Pirates: Maple Airbrush is not responsible for lost or stolen packages. We will try to issue a claim with the shipper, but that does not guarantee payment. The purchaser is responsible to pay for any re-orders/shipping in full.
Maple can not be held responsible for a package that was taken from your personal property, you may be able to file a claim under your home insurance for theft.
 
If the shipper pays the claim we will reimburse you for the full amount of the claim. - Please allow for 30 - 45 days for any claim settlements.
Damaged Shipment: Thankfully this does not happen very often, Any type of damage/spillage require pictures - if no pictures are provided. Maple will not be able to work with you. 

If you receive your order and suspect that by the condition of the box, something is damaged/broken.  You need to contact Maple within 24 hours of receiving the shipment .

You will also need to RETAIN all packing and the box. Take pictures!! Lots of Pictures  You will be contacted by the carrier,

  • if you choose not to co-operate or reply to the carrier, your damaged order will not be replaced or refunded.
  • If you discard the damaged box and have NO pictures  of how the products were packed/wrapped - your product will not be replaced or refunded.
  • if you opted out of the shipping insurance - no replacements or refunds apply.

Shipping Errors: Maple with work with you to correct any mis-shipments.  You must notify Maple of any concerns with-in 3 days of receiving the order. - no exceptions. You may be asked for pictures, if no pictures are provided upon request. Maple will not be able to work with you. 

USA: Depending on your location, it can take 10-45 days to receive your item or longer. Maple has no control over this and bears no responsibly for refunding or replacing your order. Maple will work with you and make every effort to make claims through the carrier and will refund if a carrier refund is made, however no claims will be processed until 45 days after the order has shipped.

International Shipping: Exceptionally long delivery delays have been report - Once the package leaves Canada tracking is not guaranteed, you can expect delays of 90 - 120 days to receive your item or longer. Depending on your country current disruptions Maple has no control over this and bears no responsibly for refunding or replacing your order.

Duty/Taxes: Depending on the policies of your country's customs department, you may be charged import duty and VAT (value added tax) or Tariffs. - The Receiver is responsible for any importing fees