We are experiencing long delivery delays, with Canada Post at this time. - Consider FedEx as an alternative on check-out.
Shipping companies are increasing safety measures at their facilities which can slow sorting. FEDEX has been on-time with 95% of deliveries - All carriers have suspended their guaranteed delivery time frame .
We are working hard here at Maple for you! Thank You for your patience at this time.
REFUND/CANCELATIONS/EFFECTIVE FEBRUARY 1, 2020:
Please note that due to changes to the PAYPAL POLICY and CREDIT/DEBIT CARD POLICIES: Any refunds of any kind are now charged to a 5% fee. This is out of our control we will deduct this fee from any and all refunds going forward.
The policy here at Maple is to ship orders within 48 hours. However it's not un-common for your order to ship same day business day.
If our customers see fit to offer us their business then we see fit to offer the service they deserve. - ACCEPT NOTHING LESS -
Fraud Prevention in effect: We reserve the right to refuse order/payments
WINTER SHIPPING POLICY: Maple takes every possible precaution to ensure that your items are packed and wrapped for winter shipping. Maple will not be held responsible for spoiled paint, no refunds or replacements will be considered - no exceptions:
WE UNDERSTAND that shipping via FEDEX can cost more then Canada Post. Our policy at Maple is to keep our pricing as LOW as we possibly can - We do not inflate our pricing and offer "free shipping". We continue to negotiate better rates and pass those savings onto you, our Customers.
Paints that do not survive a freeze/ thaw are AutoBorne Sealer, UVLS, Candy2o, 4030: Balancing Clear and 4040: Bleed Checker some fluorescents/ pearls/flakes/Water-borne clears. Mission Model Primers/Clears and Polyurethane. This list is not comprehensive and some regular paints may not survive the freeze thaw cycle.
Un-thawing frozen paint: remove lid using long (clean) stick stir/break-up the frozen paint making sure you get all the way to the bottom of the bottle. Replace lid, do not "heat" paint let it un-thaw naturally, it's best to put the frozen bottles on a paper towel or on a surface that paint will not affect/ruin. (as paint un-thaws it may push out of the bottle using the stick break stir it up a few times)
Consider choosing on checkout
- FEDEX Standard Overnight
- Canada Post Priority
You must notify Maple of any concerns with-in 3 days of receiving the order. - no exceptions.
*Special Requests/Special Order: subject to market rates.
- Maple will ship your preferred carrier using your account however please note the there is a $5.00 administrative fee for this service.
Because of distance or remoteness Maple Airbrush Supplies cannot guarantee calculated shipping rates: to all our customers, however, we will work with you to obtain the fastest and most economical shipping rates available.
Shipping Restrictions: No shipping on Provincial Statutory holidays (Alberta, Canada)see: http://www.statutoryholidays.com/alberta.php
ONE SHOT & TAMCO Canada post Ground ONLY - Dangerous goods: All though we do our best to contact customers if the incorrect shipping is chosen - we will calculate and refund shipping less the charges we are asses by our store provider.
Non-delivery: If a package cannot be delivered to the shipping address provided, it is the customer's responsibility to pay all additional shipping costs and return shipping as charged by Canada Post. - NO EXCEPTIONS
Maple Airbrush is not responsible for lost or stolen packages. We will try to issue a claim with the shipper, but that does not guarantee payment. The purchaser is responsible to pay for any re-orders/shipping in full. If the shipper pays the claim we will reimburse you for the full amount of the claim. - Please allow for 30 days as per Canada Post Guidelines for any claim settlements.
Damaged Shipment: Thankfully this does not happen very often, however, if you receive your order and suspect that by the condition of the box or something is damaged/broken. You need to contact Maple within 48 hours of receiving the shipment .
You will also need to RETAIN all packing and the box.Take pictures!! Lots of Pictures You will be contacted by the carrier,
- if you choose not to co-operate or reply to the carrier, your damaged order will not be replaced or refunded.
- If you discard the damaged box and have NO pictures of how the products were packed/wrapped - your product will not be replaced or refunded.
Maple with work with you to ensure the best possible out come.
Shipping Errors: Maple with work with you to correct any mis-shipments. You must notify Maple of any concerns with-in 3 days of receiving the order. - no exceptions. You may be asked for pictures, if no pictures are provided upon request. Maple will not be able to work with you.
USA: f you choose "International Small Packet Shipping" which is usually the least expensive way to ship your order, there is no tracking available. Depending on your location, it can take 10-45 days to receive your item or longer. Maple has no control over this and bears no responsibly for refunding or replacing your order. Maple will work with you and make every effort to make claims through the carrier and will refund if a carrier refund is made, however no claims will be processed until 45 days after the order has shipped.
International Shipping: COVID UP-UPDATE: Exceptionally long delivery delays have been report - Once the package leaves Canada tracking is not guaranteed, you can expect delays of 90 - 120 days to receive your item or longer. Depending on your country current disruptions Maple has no control over this and bears no responsibly for refunding or replacing your order.
Duty/Taxes: Depending on the policies of your country's customs department, you may be charged import duty and VAT (value added tax) on your exchange shipment. We note on all customs paperwork that the package contains exchange merchandise and any applicable duty and taxes were already paid on your original order; however, it is ultimately up to each country's customs department to determine if the shipment will be subject to duty and taxes again