Shipping companies are increasing safety measures at their facilities which can slow sorting. All carriers have suspended their guaranteed delivery time frame .
REFUND/CANCELATIONS/CHANGES - EFFECTIVE FEBRUARY 1, 2020:
Please note that due to changes to the PAYPAL POLICY and CREDIT/DEBIT CARD POLICIES: Any refunds of any kind are now charged to a 5% fee. This is out of our control we will deduct this fee from any and all refunds going forward.
Refunds of less then $5.00 are not issued for order changes/incorrect shipping chosen - simply due to the cost to Maple. We are a small business and offer the absolute best pricing we can. Shipping is discounted on the website.
The policy here at Maple is to ship orders within 48 hours. However it's not un-common for your order to ship same day business day.
If our customers see fit to offer us their business then we see fit to offer the service they deserve. - ACCEPT NOTHING LESS -
Fraud Prevention in effect: We reserve the right to refuse order/payments
*Special Requests/Special Order: subject to market rates.
Because of distance or remoteness Maple Airbrush Supplies cannot guarantee calculated shipping rates: to all our customers, however, we will work with you to obtain the fastest and most economical shipping rates available.
Shipping Restrictions: No shipping on Provincial Statutory holidays (Alberta, Canada)see: http://www.statutoryholidays.com/alberta.php
ONE SHOT & TAMCO Canada post Ground ONLY - Dangerous goods: All though we do our best to contact customers if the incorrect shipping is chosen - we will calculate and refund shipping less the charges we are asses by our store provider.
Non-delivery: If a package cannot be delivered to the shipping address provided, it is the customer's responsibility to pay all additional shipping costs and return shipping as charged by Canada Post. - NO EXCEPTIONS
Maple Airbrush is not responsible for lost or stolen packages. We will try to issue a claim with the shipper, but that does not guarantee payment. The purchaser is responsible to pay for any re-orders/shipping in full. If the shipper pays the claim we will reimburse you for the full amount of the claim. - Please allow for 30 days as per Canada Post Guidelines for any claim settlements.
Damaged Shipment: Thankfully this does not happen very often, however, if you receive your order and suspect that by the condition of the box or something is damaged/broken. You need to contact Maple within 48 hours of receiving the shipment .
You will also need to RETAIN all packing and the box.Take pictures!! Lots of Pictures You will be contacted by the carrier,
Maple with work with you to ensure the best possible out come.
Shipping Errors: Maple with work with you to correct any mis-shipments. You must notify Maple of any concerns with-in 3 days of receiving the order. - no exceptions. You may be asked for pictures, if no pictures are provided upon request. Maple will not be able to work with you.
USA: f you choose "International Small Packet Shipping" which is usually the least expensive way to ship your order, there is no tracking available. Depending on your location, it can take 10-45 days to receive your item or longer. Maple has no control over this and bears no responsibly for refunding or replacing your order. Maple will work with you and make every effort to make claims through the carrier and will refund if a carrier refund is made, however no claims will be processed until 45 days after the order has shipped.
International Shipping: COVID UP-UPDATE: Exceptionally long delivery delays have been report - Once the package leaves Canada tracking is not guaranteed, you can expect delays of 90 - 120 days to receive your item or longer. Depending on your country current disruptions Maple has no control over this and bears no responsibly for refunding or replacing your order.
Duty/Taxes: Depending on the policies of your country's customs department, you may be charged import duty and VAT (value added tax) on your exchange shipment. We note on all customs paperwork that the package contains exchange merchandise and any applicable duty and taxes were already paid on your original order; however, it is ultimately up to each country's customs department to determine if the shipment will be subject to duty and taxes again